Flower Delivery Terms - Enfield Wash | Secure Online Orders & Policies

E-Commerce Terms & Conditions for Flowers Enfield Wash Online Flower Delivery

Introduction

Welcome to Flowers Enfield Wash. We provide premium online flower delivery services throughout Enfield Wash and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

Application of Terms

These Terms & Conditions apply to all purchases made from Flowers Enfield Wash for online flower delivery within Enfield Wash and nearby locations. By using our website or placing an order, you accept these terms in full. If you do not agree with any part of these terms, you should not use our services.

Order Process

To purchase flowers for delivery in Enfield Wash, simply browse our online selection and add your chosen items to the online basket. Once you are ready, proceed to the checkout page, where you must provide accurate delivery details, including the recipient’s address and contact details.

After submitting an order, you will receive an order confirmation via our website and, where applicable, via SMS or another electronic method. Please note that confirmation of receipt of your order does not indicate acceptance. All orders are subject to acceptance and availability.

We reserve the right to refuse any order prior to delivery. In such cases, any payment already made will be refunded in full.

Product Descriptions and Availability

We strive to ensure all descriptions and images of flowers and arrangements displayed on our website are accurate. However, as fresh flowers are natural products and subject to seasonal availability, substitutions may occasionally be necessary. Any substitution will be of equal or greater value and as close a match as possible to the chosen product.

If a particular flower, arrangement, or gift is unavailable, we will inform you as soon as possible and offer an alternative or a full refund.

Prices and Payments

All prices are displayed in GBP (British Pounds Sterling) and are inclusive of VAT where applicable. Prices are subject to change at any time, but changes will not affect orders already accepted and confirmed.

Payment must be made at the time of order via the online payment methods provided. We accept a range of secure payment options, including, but not limited to, major credit and debit cards. Your payment will be securely processed, and we do not store your card details. An order is not confirmed until payment in full has been received and accepted.

If there are any issues processing your payment or if payment is declined, your order will not be fulfilled.

Delivery Policy

We provide local flower delivery throughout Enfield Wash and the surrounding areas. Delivery charges, if any, will be clearly displayed at checkout before you complete your order.

We aim to deliver all orders on the requested delivery date. Please note that same-day delivery is subject to product availability and cut-off times, which are displayed on our website. Delivery dates may be affected by factors outside our control, such as severe weather conditions, unforeseen traffic disruptions, or events of force majeure. We cannot accept liability for late delivery due to circumstances beyond our reasonable control.

If no one is available to receive the flowers at the delivery address, we may leave them with a neighbour, leave them in a safe place, or return them to our premises. In each case, we will attempt to contact the recipient or the customer to advise on the delivery’s whereabouts. Re-delivery may incur additional charges.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please notify us as soon as possible. We will do our best to accommodate changes or cancellations if the order has not yet been dispatched. However, as flowers are perishable goods, cancellations may not be possible if the order processing has already begun or the item is out for delivery.

If your notification to cancel is received before processing your order, you will receive a full refund. If preparation or delivery has commenced, we reserve the right to refuse cancellation or charge a reasonable fee for costs incurred.

Should you wish to amend card messages or recipient information, please contact us promptly. While we strive to process amendments, we cannot guarantee changes will be made if your order is already being prepared or delivered.

Returns and Refunds

As our flower arrangements are perishable, returns cannot generally be accepted unless the product is found to be faulty or significantly not as described. If your flowers arrive in an unsatisfactory condition or not as ordered, please contact us within 24 hours of delivery with photographic evidence. We may offer a replacement, partial refund, or full refund depending on the circumstances. Once assessed and approved, refunds are processed via the original payment method.

This does not affect your statutory rights as a consumer under UK law.

Customer Responsibilities

You are responsible for providing accurate and complete order information, including the correct delivery address and recipient contact details. We cannot be held liable for failed or delayed deliveries due to incorrect or incomplete information. In such cases, we reserve the right to charge for any resulting additional delivery attempts or wasted costs.

Liability

We take great care to deliver high-quality flower arrangements in accordance with your instructions. However, except as provided for by law, Flowers Enfield Wash shall not be liable for any indirect, consequential, or special loss arising out of, or in connection with, the services or products supplied, including but not limited to lost profits, lost business, or loss of goodwill.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence or fraud, or any other liability which cannot be excluded or limited under UK law.

Events Outside Our Control (Force Majeure)

Flowers Enfield Wash shall not be liable for any failure to perform, or delay in performance of, any of our obligations under these terms caused by events outside our reasonable control. These include, but are not limited to, strikes, fires, floods, adverse weather, pandemics, supply shortages, acts of terrorism, or other unforeseen circumstances. In such circumstances, we will notify you as soon as possible and seek to fulfil your order once conditions permit.

Intellectual Property Rights

All website content, including photographs, text, logos, and designs, are the property of Flowers Enfield Wash or our licensors and are protected by UK and international copyright, trademark and other intellectual property rights. You may use our materials only for the purpose of browsing or purchasing from our website and may not copy, reproduce, or use them for any other purpose without our prior written consent.

Privacy and Data Protection

Your privacy is important to us. We handle your personal information in accordance with applicable UK data protection laws. For more information on how we collect, use, or store your data, please refer to our Privacy Policy available on our website.

Changes to These Terms & Conditions

Flowers Enfield Wash reserves the right to amend these Terms & Conditions at any time. Updates will be posted on the website, and your continued use of our services constitutes your acceptance of any changes. It is your responsibility to check these terms regularly before placing an order.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

General

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

These Terms & Conditions apply to all online flower delivery customers in Enfield Wash and surrounding areas, ensuring your rights are protected and your experience is secure and transparent when ordering from Flowers Enfield Wash.