Returns, Refunds and Customer Complaints Policy
Our Fresh Flowers Guarantee in Enfield Wash
At Flowers Enfield Wash, we take pride in being the trusted local florist, dedicated to serving households and businesses in Enfield Wash and nearby areas. We understand how important it is for your flowers to arrive in perfect condition, looking vibrant and fresh. That's why we offer a Fresh Flowers Guarantee with every arrangement, ensuring your blooms are of the highest standard upon delivery.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not up to our freshness standards, please accept our sincerest apologies. We know how special every bouquet is, whether it's a gift or for your own enjoyment. Should your order be damaged upon arrival, kindly notify us within 24 hours of receipt. Please provide clear photos of the damaged or unsatisfactory flowers and the packaging, along with your order details. This helps us resolve your issue quickly and efficiently, upholding our commitment to excellence for Enfield Wash customers.
Freshness Window
Our fresh flowers are carefully sourced and arranged to ensure longevity and vibrancy. We guarantee that your flowers from Flowers Enfield Wash will remain fresh for a minimum of 5 days from the date of delivery, provided proper care instructions are followed. If your flowers do not meet this freshness window, please get in touch with us as outlined below, and we will be happy to resolve the matter with you.
Refund and Replacement Options
Your satisfaction is our top priority. If your flowers arrive damaged, do not last the guaranteed 5-day freshness period, or are not as described, you are eligible for either a full refund or a complimentary replacement, based on your preference. To process your request, please contact us promptly with your order number and relevant photographs. We aim to respond and arrange your refund or replacement as swiftly as possible, so you continue to trust us as your local Enfield Wash florist.
Customer Complaints Procedure
Should you have any concerns or complaints about your flowers, delivery, or your experience with Flowers Enfield Wash, we are here to listen and resolve any issues. Please provide details about the nature of your complaint and your order information. Our customer care team will investigate your issue thoroughly and work with you to find an appropriate solution, keeping you updated at each stage of the process.
We strive to handle complaints promptly and fairly, reflecting our commitment to quality and integrity as a local Enfield Wash florist.
Your Local Florist in Enfield Wash
Flowers Enfield Wash has built a reputation as a reliable, friendly, and trusted local florist. We are deeply committed to serving the Enfield Wash community and beyond with the finest fresh flowers and attentive customer support. Thank you for choosing us to deliver life's special moments and brighten your days.
